Frequently Asked Questions

Snappy Hour is a family-owned premium photo booth experience, thoughtfully tailored to your event's aesthetic — with your theme brought to life through personalised welcome screens and photo templates. We deliver a photo booth experience that's fun, stylish, and always on point, leaving a lasting impression on your guests while you receive a full online gallery of fun, unforgettable memories.

We cater to weddings, birthdays, corporate events, parties, school formals, brand activations, and more.

We are based in Springwood, Queensland 4127, servicing Brisbane, Redland Bay, Gold Coast, and surrounding suburbs.

We combine high-quality equipment, professional setups, and a fun, seamless experience to make your event stand out. As a family-owned business, we focus on exceptional customer service — actively inviting guests to join in and ensuring everyone feels included. We also personalise every experience through custom screens and photo templates at no extra cost, so your event feels truly one of a kind.

Yes, Snappy Hour is fully insured for events. If you or your venue require a certificate of insurance, simply let us know when booking and we'll be happy to provide it.

We've got something for every vibe — the 65" Mirror Photo Booth, 360 Booth, and The Snap Pod. The Mirror Photo Booth and The Snap Pod come with personalised screens and photo templates, while the 360 Booth brings the fun with a custom themed video overlay.

We typically require approximately 2.5m × 2.5m for the 65" Mirror Photo Booth and The Snap Pod, with access to power. The 360 Booth requires a larger area of around 3.5m × 3.5m. Please note our backdrops are 8ft × 8ft, so adequate ceiling clearance is also needed.

Yes — a friendly Snappy Hour attendant is included with our 65" Mirror Photo Booth and 360 Booth to assist guests and ensure everything runs smoothly. The Snap Pod is a drop-off and pickup service, however a team member will be nearby if any assistance is needed.

Absolutely! We design every photo template and screen from scratch to match your event's theme, branding, and colours. We don't use pre-made designs — everything is tailored specifically for your event.

Simply contact us via our website or email us with your event details. We'll confirm availability and guide you through the booking process.

Our pricing depends on your chosen booth, event duration, and location. Contact us for a free, no-obligation quote.

Yes, a non-refundable deposit of $150 is required to secure your booking. The remaining balance is due one week before your event date.

Deposits are non-refundable, but we may offer rescheduling depending on availability.

Setup typically takes 45–60 minutes. We arrive up to 2 hours prior to your event to allow ample time for setup, unloading, and any access or parking considerations — ensuring everything is ready before your event begins. If you require the booth set up before your hire time (especially for weddings), we offer an idle time fee so you won't pay full hire rates while the booth is not in use.

Yes, we require access to a standard power outlet within the setup area.

Yes, outdoor setup is possible provided the area is covered, weather-protected, and on a flat, stable surface. Please note the 65" Mirror Photo Booth may experience glare in bright daylight conditions, which can affect visibility.

Yes! Guests receive printed photos on the spot and can also access digital copies. An internet connection is required for instant digital sharing — we provide mobile data at no extra cost if the venue doesn't have Wi-Fi. If connection is unavailable, guests can access their photos once the device reconnects. The Snap Pod also offers AirDrop for quick and easy sharing.

Yes, you'll receive a full digital gallery within 24 hours after your event. This includes all individual photos, GIFs, and final images with templates.

No, your online gallery is private and can only be accessed by those you share the link with.

Of course! Just let us know at the time of booking and we'll respect your preference.